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Create a support ticket

Open a support ticket to report infrastructure, application container, or build issues, flag a possible bug, ask a general question, or submit a feature request:
  1. Open the Console.
  2. In the upper right corner, click Help, then select Support.
  3. On the Upsun Help Center landing page, click Create a new request.
  4. Complete and submit the form on the “Submit a request” page.
Shortcuts
You can’t modify or delete a ticket after submitting it. To add more information, go to your tickets and add a message to the relevant one.

Upgrade to the Organization Support add-on

The Upsun Organization Support add-on provides tiered support options tailored to organizational needs. All organizations are automatically enrolled in the Standard support tier.To upgrade to either the Premium or Advanced support tier, visit the add-on subscriptions page.

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Community

To talk about app development or framework-related questions, join other customers and engineers in the Community Forum.

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Contact Sales

If you have questions about pricing or need help figuring out if Upsun is the right solution for your team, get in touch with Sales.

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Delete your account

To permanently delete your Upsun account, follow these steps:
Deleting your Upsun account automatically deletes all your linked Ibexa Cloud, Pimcore PaaS, and Shopware PaaS accounts.
  1. Open the Console.
  2. Open the user menu (your name or profile picture) and select My Profile.
  3. Click Delete account.
  4. Check that the pre-filled information is correct and click Submit.
    Your request is now submitted and will be handled by Support shortly.
Last modified on September 1, 2026