Update a ticket - Upsun Developer

Error

A valid request URL is required to generate request examples

{
  "ticket_id": 123,
  "created": "2023-11-07T05:31:56Z",
  "updated": "2023-11-07T05:31:56Z",
  "subject": "<string>",
  "description": "<string>",
  "followup_tid": "<string>",
  "recipient": "<string>",
  "requester_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "submitter_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "assignee_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "organization_id": "<string>",
  "collaborator_ids": [
    "<string>"
  ],
  "has_incidents": true,
  "due": "2023-11-07T05:31:56Z",
  "tags": [
    "<string>"
  ],
  "subscription_id": "<string>",
  "ticket_group": "<string>",
  "support_plan": "<string>",
  "affected_url": "<string>",
  "queue": "<string>",
  "issue_type": "<string>",
  "resolution_time": "2023-11-07T05:31:56Z",
  "response_time": "2023-11-07T05:31:56Z",
  "project_url": "<string>",
  "region": "<string>",
  "application_ticket_url": "<string>",
  "infrastructure_ticket_url": "<string>",
  "jira": [
    {
      "id": 123,
      "ticket_id": 123,
      "issue_id": 123,
      "issue_key": "<string>",
      "created_at": 123,
      "updated_at": 123
    }
  ],
  "zd_ticket_url": "<string>"
}

PATCH

/

tickets

/

{ticket_id}

Error

A valid request URL is required to generate request examples

{
  "ticket_id": 123,
  "created": "2023-11-07T05:31:56Z",
  "updated": "2023-11-07T05:31:56Z",
  "subject": "<string>",
  "description": "<string>",
  "followup_tid": "<string>",
  "recipient": "<string>",
  "requester_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "submitter_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "assignee_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "organization_id": "<string>",
  "collaborator_ids": [
    "<string>"
  ],
  "has_incidents": true,
  "due": "2023-11-07T05:31:56Z",
  "tags": [
    "<string>"
  ],
  "subscription_id": "<string>",
  "ticket_group": "<string>",
  "support_plan": "<string>",
  "affected_url": "<string>",
  "queue": "<string>",
  "issue_type": "<string>",
  "resolution_time": "2023-11-07T05:31:56Z",
  "response_time": "2023-11-07T05:31:56Z",
  "project_url": "<string>",
  "region": "<string>",
  "application_ticket_url": "<string>",
  "infrastructure_ticket_url": "<string>",
  "jira": [
    {
      "id": 123,
      "ticket_id": 123,
      "issue_id": 123,
      "issue_key": "<string>",
      "created_at": 123,
      "updated_at": 123
    }
  ],
  "zd_ticket_url": "<string>"
}

Authorizations

Authorization

string

header

required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Path Parameters

ticket_id

string

required

The ID of the ticket

Body

application/json

status

enum<string>

The status of the support ticket.

Available options:

open,

solved

collaborator_ids

string[]

A list of collaborators uuids for the ticket.

collaborators_replace

boolean

Whether or not should replace ticket collaborators with the provided values. If false, the collaborators will be appended.

Response

Success.

The support ticket object.

ticket_id

integer

The ID of the ticket.

created

string<date-time>

The time when the support ticket was created.

updated

string<date-time>

The time when the support ticket was updated.

type

enum<string>

A type of the ticket.

Available options:

problem,

task,

incident,

question

subject

string

A title of the ticket.

description

string

The description body of the support ticket.

priority

enum<string>

A priority of the ticket.

Available options:

low,

normal,

high,

urgent

followup_tid

string

Followup ticket ID. The unique ID of the ticket which this ticket is a follow-up to.

status

enum<string>

The status of the support ticket.

Available options:

closed,

deleted,

hold,

new,

open,

pending,

solved

recipient

string

Email address of the ticket recipient, defaults to support@upsun.com.

requester_id

string<uuid>

UUID of the ticket requester.

submitter_id

string<uuid>

UUID of the ticket submitter.

assignee_id

string<uuid>

UUID of the ticket assignee.

organization_id

string

A reference id that is usable to find the commerce license.

collaborator_ids

string[]

A list of the collaborators uuids for this ticket.

has_incidents

boolean

Whether or not this ticket has incidents.

due

string<date-time>

A time that the ticket is due at.

tags

string[]

A list of tags assigned to the ticket.

subscription_id

string

The internal ID of the subscription.

ticket_group

string

Maps to zendesk field 'Request group'.

support_plan

string

Maps to zendesk field 'The support plan associated with this ticket.

affected_url

string<url>

The affected URL associated with the support ticket.

queue

string

The queue the support ticket is in.

issue_type

string

The issue type of the support ticket.

resolution_time

string<date-time>

Maps to zendesk field 'Resolution Time'.

response_time

string<date-time>

Maps to zendesk field 'Response Time (time from request to reply).

project_url

string<url>

Maps to zendesk field 'Project URL'.

region

string

Maps to zendesk field 'Region'.

category

enum<string>

Maps to zendesk field 'Category'.

Available options:

access,

billing_question,

complaint,

compliance_question,

configuration_change,

general_question,

incident_outage,

bug_report,

onboarding,

report_a_gui_bug,

close_my_account

environment

enum<string>

Maps to zendesk field 'Environment'.

Available options:

env_development,

env_staging,

env_production

Maps to zendesk field 'Ticket Sharing Status'.

Available options:

ts_sent_to_platform,

ts_accepted_by_platform,

ts_returned_from_platform,

ts_solved_by_platform,

ts_rejected_by_platform

application_ticket_url

string<url>

Maps to zendesk field 'Application Ticket URL'.

infrastructure_ticket_url

string<url>

Maps to zendesk field 'Infrastructure Ticket URL'.

jira

object[]

A list of JIRA issues related to the support ticket.

Show child attributes

zd_ticket_url

string<url>

URL to the customer-facing ticket in Zendesk.

Last modified on August 7, 2026

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