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POST
/
tickets
Create a new support ticket
curl --request POST \
  --url {schemes}://api.upsun.com/tickets \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "subject": "<string>",
  "description": "<string>",
  "requester_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "subscription_id": "<string>",
  "organization_id": "<string>",
  "affected_url": "<string>",
  "followup_tid": "<string>",
  "attachments": [
    {
      "filename": "<string>",
      "data": "<string>"
    }
  ],
  "collaborator_ids": [
    "<string>"
  ]
}
'
import requests

url = "{schemes}://api.upsun.com/tickets"

payload = {
    "subject": "<string>",
    "description": "<string>",
    "requester_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "subscription_id": "<string>",
    "organization_id": "<string>",
    "affected_url": "<string>",
    "followup_tid": "<string>",
    "attachments": [
        {
            "filename": "<string>",
            "data": "<string>"
        }
    ],
    "collaborator_ids": ["<string>"]
}
headers = {
    "Authorization": "Bearer <token>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)
const options = {
  method: 'POST',
  headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
  body: JSON.stringify({
    subject: '<string>',
    description: '<string>',
    requester_id: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    subscription_id: '<string>',
    organization_id: '<string>',
    affected_url: '<string>',
    followup_tid: '<string>',
    attachments: [{filename: '<string>', data: '<string>'}],
    collaborator_ids: ['<string>']
  })
};

fetch('{schemes}://api.upsun.com/tickets', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));
<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "{schemes}://api.upsun.com/tickets",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'subject' => '<string>',
    'description' => '<string>',
    'requester_id' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'subscription_id' => '<string>',
    'organization_id' => '<string>',
    'affected_url' => '<string>',
    'followup_tid' => '<string>',
    'attachments' => [
        [
                'filename' => '<string>',
                'data' => '<string>'
        ]
    ],
    'collaborator_ids' => [
        '<string>'
    ]
  ]),
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>",
    "Content-Type: application/json"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}
package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "{schemes}://api.upsun.com/tickets"

	payload := strings.NewReader("{\n  \"subject\": \"<string>\",\n  \"description\": \"<string>\",\n  \"requester_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"subscription_id\": \"<string>\",\n  \"organization_id\": \"<string>\",\n  \"affected_url\": \"<string>\",\n  \"followup_tid\": \"<string>\",\n  \"attachments\": [\n    {\n      \"filename\": \"<string>\",\n      \"data\": \"<string>\"\n    }\n  ],\n  \"collaborator_ids\": [\n    \"<string>\"\n  ]\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("Authorization", "Bearer <token>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}
HttpResponse<String> response = Unirest.post("{schemes}://api.upsun.com/tickets")
  .header("Authorization", "Bearer <token>")
  .header("Content-Type", "application/json")
  .body("{\n  \"subject\": \"<string>\",\n  \"description\": \"<string>\",\n  \"requester_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"subscription_id\": \"<string>\",\n  \"organization_id\": \"<string>\",\n  \"affected_url\": \"<string>\",\n  \"followup_tid\": \"<string>\",\n  \"attachments\": [\n    {\n      \"filename\": \"<string>\",\n      \"data\": \"<string>\"\n    }\n  ],\n  \"collaborator_ids\": [\n    \"<string>\"\n  ]\n}")
  .asString();
require 'uri'
require 'net/http'

url = URI("{schemes}://api.upsun.com/tickets")

http = Net::HTTP.new(url.host, url.port)

request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"subject\": \"<string>\",\n  \"description\": \"<string>\",\n  \"requester_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"subscription_id\": \"<string>\",\n  \"organization_id\": \"<string>\",\n  \"affected_url\": \"<string>\",\n  \"followup_tid\": \"<string>\",\n  \"attachments\": [\n    {\n      \"filename\": \"<string>\",\n      \"data\": \"<string>\"\n    }\n  ],\n  \"collaborator_ids\": [\n    \"<string>\"\n  ]\n}"

response = http.request(request)
puts response.read_body
{
  "ticket_id": 123,
  "created": "2023-11-07T05:31:56Z",
  "updated": "2023-11-07T05:31:56Z",
  "subject": "<string>",
  "description": "<string>",
  "followup_tid": "<string>",
  "recipient": "<string>",
  "requester_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "submitter_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "assignee_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "organization_id": "<string>",
  "collaborator_ids": [
    "<string>"
  ],
  "has_incidents": true,
  "due": "2023-11-07T05:31:56Z",
  "tags": [
    "<string>"
  ],
  "subscription_id": "<string>",
  "ticket_group": "<string>",
  "support_plan": "<string>",
  "affected_url": "<string>",
  "queue": "<string>",
  "issue_type": "<string>",
  "resolution_time": "2023-11-07T05:31:56Z",
  "response_time": "2023-11-07T05:31:56Z",
  "project_url": "<string>",
  "region": "<string>",
  "application_ticket_url": "<string>",
  "infrastructure_ticket_url": "<string>",
  "jira": [
    {
      "id": 123,
      "ticket_id": 123,
      "issue_id": 123,
      "issue_key": "<string>",
      "created_at": 123,
      "updated_at": 123
    }
  ],
  "zd_ticket_url": "<string>"
}

Authorizations

​
Authorization
string
header
required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Body

application/json
​
subject
string
required

A title of the ticket.

​
description
string
required

The description body of the support ticket.

​
requester_id
string<uuid>

UUID of the ticket requester. Converted from the ZID value.

​
priority
enum<string>

A priority of the ticket.

Available options:
low,
normal,
high,
urgent
​
subscription_id
string

see create()

​
organization_id
string

see create()

​
affected_url
string<url>

see create().

​
followup_tid
string

The unique ID of the ticket which this ticket is a follow-up to.

​
category
enum<string>

The category of the support ticket.

Available options:
access,
billing_question,
complaint,
compliance_question,
configuration_change,
general_question,
incident_outage,
bug_report,
report_a_gui_bug,
onboarding,
close_my_account
​
attachments
object[]

A list of attachments for the ticket.

​
collaborator_ids
string[]

A list of collaborators uuids for the ticket.

Response

200 - application/json

A Support Ticket object

The support ticket object.

​
ticket_id
integer

The ID of the ticket.

​
created
string<date-time>

The time when the support ticket was created.

​
updated
string<date-time>

The time when the support ticket was updated.

​
type
enum<string>

A type of the ticket.

Available options:
problem,
task,
incident,
question
​
subject
string

A title of the ticket.

​
description
string

The description body of the support ticket.

​
priority
enum<string>

A priority of the ticket.

Available options:
low,
normal,
high,
urgent
​
followup_tid
string

Followup ticket ID. The unique ID of the ticket which this ticket is a follow-up to.

​
status
enum<string>

The status of the support ticket.

Available options:
closed,
deleted,
hold,
new,
open,
pending,
solved
​
recipient
string

Email address of the ticket recipient, defaults to support@upsun.com.

​
requester_id
string<uuid>

UUID of the ticket requester.

​
submitter_id
string<uuid>

UUID of the ticket submitter.

​
assignee_id
string<uuid>

UUID of the ticket assignee.

​
organization_id
string

A reference id that is usable to find the commerce license.

​
collaborator_ids
string[]

A list of the collaborators uuids for this ticket.

​
has_incidents
boolean

Whether or not this ticket has incidents.

​
due
string<date-time>

A time that the ticket is due at.

​
tags
string[]

A list of tags assigned to the ticket.

​
subscription_id
string

The internal ID of the subscription.

​
ticket_group
string

Maps to zendesk field 'Request group'.

​
support_plan
string

Maps to zendesk field 'The support plan associated with this ticket.

​
affected_url
string<url>

The affected URL associated with the support ticket.

​
queue
string

The queue the support ticket is in.

​
issue_type
string

The issue type of the support ticket.

​
resolution_time
string<date-time>

Maps to zendesk field 'Resolution Time'.

​
response_time
string<date-time>

Maps to zendesk field 'Response Time (time from request to reply).

​
project_url
string<url>

Maps to zendesk field 'Project URL'.

​
region
string

Maps to zendesk field 'Region'.

​
category
enum<string>

Maps to zendesk field 'Category'.

Available options:
access,
billing_question,
complaint,
compliance_question,
configuration_change,
general_question,
incident_outage,
bug_report,
onboarding,
report_a_gui_bug,
close_my_account
​
environment
enum<string>

Maps to zendesk field 'Environment'.

Available options:
env_development,
env_staging,
env_production
​
ticket_sharing_status
enum<string>

Maps to zendesk field 'Ticket Sharing Status'.

Available options:
ts_sent_to_platform,
ts_accepted_by_platform,
ts_returned_from_platform,
ts_solved_by_platform,
ts_rejected_by_platform
​
application_ticket_url
string<url>

Maps to zendesk field 'Application Ticket URL'.

​
infrastructure_ticket_url
string<url>

Maps to zendesk field 'Infrastructure Ticket URL'.

​
jira
object[]

A list of JIRA issues related to the support ticket.

​
zd_ticket_url
string<url>

URL to the customer-facing ticket in Zendesk.

Last modified on July 14, 2026