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tickets
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{ticket_id}
Error
A valid request URL is required to generate request examples
{
  "ticket_id": 123,
  "created": "2023-11-07T05:31:56Z",
  "updated": "2023-11-07T05:31:56Z",
  "type": "problem",
  "subject": "<string>",
  "description": "<string>",
  "priority": "low",
  "followup_tid": "<string>",
  "status": "closed",
  "recipient": "<string>",
  "requester_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "submitter_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "assignee_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "organization_id": "<string>",
  "collaborator_ids": [
    "<string>"
  ],
  "has_incidents": true,
  "due": "2023-11-07T05:31:56Z",
  "tags": [
    "<string>"
  ],
  "subscription_id": "<string>",
  "ticket_group": "<string>",
  "support_plan": "<string>",
  "affected_url": "<string>",
  "queue": "<string>",
  "issue_type": "<string>",
  "resolution_time": "2023-11-07T05:31:56Z",
  "response_time": "2023-11-07T05:31:56Z",
  "project_url": "<string>",
  "region": "<string>",
  "category": "access",
  "environment": "env_development",
  "ticket_sharing_status": "ts_sent_to_platform",
  "application_ticket_url": "<string>",
  "infrastructure_ticket_url": "<string>",
  "jira": [
    {
      "id": 123,
      "ticket_id": 123,
      "issue_id": 123,
      "issue_key": "<string>",
      "created_at": 123,
      "updated_at": 123
    }
  ],
  "zd_ticket_url": "<string>"
}

Authorizations

​
Authorization
string
header
required

Path Parameters

​
ticket_id
string
required

The ID of the ticket

Body

application/json
​
status
enum<string>

The status of the support ticket.

Available options:
open,
solved
​
collaborator_ids
string[]

A list of collaborators uuids for the ticket.

​
collaborators_replace
boolean

Whether or not should replace ticket collaborators with the provided values. If false, the collaborators will be appended.

Response

Success.

The support ticket object.

​
ticket_id
integer

The ID of the ticket.

​
created
string<date-time>

The time when the support ticket was created.

​
updated
string<date-time>

The time when the support ticket was updated.

​
type
enum<string>

A type of the ticket.

Available options:
problem,
task,
incident,
question
​
subject
string

A title of the ticket.

​
description
string

The description body of the support ticket.

​
priority
enum<string>

A priority of the ticket.

Available options:
low,
normal,
high,
urgent
​
followup_tid
string

Followup ticket ID. The unique ID of the ticket which this ticket is a follow-up to.

​
status
enum<string>

The status of the support ticket.

Available options:
closed,
deleted,
hold,
new,
open,
pending,
solved
​
recipient
string

Email address of the ticket recipient, defaults to support@upsun.com.

​
requester_id
string<uuid>

UUID of the ticket requester.

​
submitter_id
string<uuid>

UUID of the ticket submitter.

​
assignee_id
string<uuid>

UUID of the ticket assignee.

​
organization_id
string

A reference id that is usable to find the commerce license.

​
collaborator_ids
string[]

A list of the collaborators uuids for this ticket.

​
has_incidents
boolean

Whether or not this ticket has incidents.

​
due
string<date-time>

A time that the ticket is due at.

​
tags
string[]

A list of tags assigned to the ticket.

​
subscription_id
string

The internal ID of the subscription.

​
ticket_group
string

Maps to zendesk field 'Request group'.

​
support_plan
string

Maps to zendesk field 'The support plan associated with this ticket.

​
affected_url
string<url>

The affected URL associated with the support ticket.

​
queue
string

The queue the support ticket is in.

​
issue_type
string

The issue type of the support ticket.

​
resolution_time
string<date-time>

Maps to zendesk field 'Resolution Time'.

​
response_time
string<date-time>

Maps to zendesk field 'Response Time (time from request to reply).

​
project_url
string<url>

Maps to zendesk field 'Project URL'.

​
region
string

Maps to zendesk field 'Region'.

​
category
enum<string>

Maps to zendesk field 'Category'.

Available options:
access,
billing_question,
complaint,
compliance_question,
configuration_change,
general_question,
incident_outage,
bug_report,
onboarding,
report_a_gui_bug,
close_my_account
​
environment
enum<string>

Maps to zendesk field 'Environment'.

Available options:
env_development,
env_staging,
env_production
​
ticket_sharing_status
enum<string>

Maps to zendesk field 'Ticket Sharing Status'.

Available options:
ts_sent_to_platform,
ts_accepted_by_platform,
ts_returned_from_platform,
ts_solved_by_platform,
ts_rejected_by_platform
​
application_ticket_url
string<url>

Maps to zendesk field 'Application Ticket URL'.

​
infrastructure_ticket_url
string<url>

Maps to zendesk field 'Infrastructure Ticket URL'.

​
jira
object[]

A list of JIRA issues related to the support ticket.

​
zd_ticket_url
string<url>

URL to the customer-facing ticket in Zendesk.

Last modified on March 11, 2026