> ## Documentation Index
> Fetch the complete documentation index at: https://developer.upsun.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unstable website? Use queues.

> Your site throws 502 errors when external APIs are slow. The fix isn't more resources. It's offloading that work to background jobs so your responses stay fast.


export const PostMeta = ({data = {}}) => {
  const {author, date, image} = data;
  const authors = Array.isArray(author) ? author : author ? [author] : [];
  const resolveAuthor = slug => {
    const entry = AUTHOR_MAP[slug] || ({});
    const name = entry.name || slug;
    const github = entry.github || null;
    const linkedin = entry.linkedin || null;
    const url = github ? `https://github.com/${github}` : linkedin || null;
    const avatarUrl = github ? `https://github.com/${github}.png?size=64` : null;
    return {
      name,
      url,
      avatarUrl
    };
  };
  const formattedDate = date ? new Date(date).toLocaleDateString('en-US', {
    year: 'numeric',
    month: 'long',
    day: 'numeric'
  }) : null;
  if (!image && authors.length === 0 && !formattedDate) return null;
  const AUTHOR_MAP = {
    "aaron-collier": {
      "name": "Aaron Collier"
    },
    "aaron-dudenhofer": {
      "name": "Aaron Dudenhofer"
    },
    "aaron-porter": {
      "name": "Aaron Porter"
    },
    "adriaan-odendaal": {
      "name": "Adriaan Odendaal"
    },
    "ajmal": {
      "name": "Ajmal Siddiqui"
    },
    "akalipetis": {
      "name": "Antonis Kalipetis"
    },
    "alexander-varwijk": {
      "name": "Alexander Varwijk"
    },
    "alicia-bevilacqua": {
      "name": "Alicia Bevilacqua"
    },
    "amelie-deguerry": {
      "name": "Amelie Deguerry"
    },
    "anacidre": {
      "name": "Ana Cidre",
      "linkedin": "https://www.linkedin.com/in/ana-cidre"
    },
    "andoni": {
      "name": "Andoni Auzmendi"
    },
    "andrei-taranu": {
      "name": "Andrei (Alex) Taranu",
      "linkedin": "https://www.linkedin.com/in/andrei-alex-taranu/"
    },
    "andrew-baxter": {
      "name": "Andrew Baxter"
    },
    "andrew-melck": {
      "name": "Andrew Melck"
    },
    "antoine-crochet-damais": {
      "name": "Antoine Crochet Damais"
    },
    "augustin-delaporte": {
      "name": "Augustin Delaporte",
      "linkedin": "https://www.linkedin.com/in/augustindelaporte/"
    },
    "branislav-bujisic": {
      "name": "Branislav Bujisic"
    },
    "carl-smith": {
      "name": "Carl Smith"
    },
    "caroline-leroy": {
      "name": "Caroline Leroy"
    },
    "cati-mayer": {
      "name": "Cati Mayer"
    },
    "catplat": {
      "name": "C Trinkwon"
    },
    "ceelolulu": {
      "name": "Celeste van der Watt"
    },
    "chadwcarlson": {
      "name": "Chad Carlson",
      "github": "chadwcarlson",
      "linkedin": "https://www.linkedin.com/in/chadwcarlson"
    },
    "chris-ward": {
      "name": "Chris Ward"
    },
    "chris-yates": {
      "name": "Chris Yates"
    },
    "christian-sieber": {
      "name": "Christian Sieber"
    },
    "christopher-lockheardt": {
      "name": "Christopher Lockheardt"
    },
    "christopher-skene": {
      "name": "Christopher Skene"
    },
    "chuck-morgan": {
      "name": "Chuck Morgan"
    },
    "corey-dockendorf": {
      "name": "Corey Dockendorf"
    },
    "crell": {
      "name": "Crell"
    },
    "damz": {
      "name": "Damz"
    },
    "dan-morrison": {
      "name": "Dan Morrison"
    },
    "davidbonachera": {
      "name": "David Bonachera",
      "github": "davidbonachera",
      "linkedin": "https://www.linkedin.com/in/davidbonachera"
    },
    "dereliahmet1": {
      "name": "Ahmet Faruk Dereli"
    },
    "devicezero": {
      "name": "Jonas Kröger",
      "github": "devicezero",
      "linkedin": "https://www.linkedin.com/in/jonaskroeger/"
    },
    "doug-goldberg": {
      "name": "Doug Goldberg"
    },
    "duncan-naves": {
      "name": "Duncan Naves",
      "github": "duncannaves",
      "linkedin": "https://www.linkedin.com/in/duncan-naves-a94423aa"
    },
    "erika-bustamante": {
      "name": "Erika Bustamante"
    },
    "fabpot": {
      "name": "Fabien Potencier"
    },
    "flovntp": {
      "name": "Florent Huck",
      "github": "flovntp",
      "linkedin": "https://www.linkedin.com/in/florenthuck"
    },
    "fred-plais": {
      "name": "Fred Plais"
    },
    "gauthier-garnier": {
      "name": "Gauthier Garnier"
    },
    "gilzow": {
      "name": "Paul Gilzow"
    },
    "gmoigneu": {
      "name": "Guillaume Moigneu",
      "github": "gmoigneu",
      "linkedin": "https://www.linkedin.com/in/guillaumemoigneu/"
    },
    "gregqualls": {
      "name": "Greg Qualls"
    },
    "guguss": {
      "name": "Augustin Delaporte"
    },
    "haylee-millar": {
      "name": "Haylee Millar"
    },
    "ivana-kotur": {
      "name": "Ivana Kotur"
    },
    "jackrabbithanna": {
      "name": "Mark Hanna"
    },
    "jared-wright": {
      "name": "Jared Wright",
      "github": "jww-sh",
      "linkedin": "https://www.linkedin.com/in/jaredwaynewright"
    },
    "jessica-orozco": {
      "name": "Jessica Orozco"
    },
    "joey-stanford": {
      "name": "Joey Stanford"
    },
    "john-grubb": {
      "name": "John Grubb"
    },
    "jonas-kruger": {
      "name": "Jonas Kruger"
    },
    "kathryn-frazer": {
      "name": "Kathryn Frazer"
    },
    "kemiojo": {
      "name": "Kemi Elizabeth Ojogbede"
    },
    "kieronsambrook-smith": {
      "name": "Kieronsambrook Smith"
    },
    "laurent-arnoud": {
      "name": "Laurent Arnoud"
    },
    "letoya-boyne": {
      "name": "Letoya Boyne"
    },
    "lolautruche": {
      "name": "Jérôme Vieilledent"
    },
    "lyly-lepinay": {
      "name": "Lyly Lepinay"
    },
    "manauwar-alam": {
      "name": "Manauwar Alam"
    },
    "marc-antoine-porri": {
      "name": "Marc Antoine Porri"
    },
    "maria-antinkaapo": {
      "name": "Maria Antinkaapo"
    },
    "maria-de-anton": {
      "name": "Maria De Anton"
    },
    "mark-dorison": {
      "name": "Mark Dorison"
    },
    "markus-hausammann": {
      "name": "Markus Hausammann"
    },
    "mary-thomas": {
      "name": "Mary Thomas"
    },
    "mathias-bolt-lesniak": {
      "name": "Mathias Bolt Lesniak"
    },
    "mathieu-strauch": {
      "name": "Mathieu Strauch"
    },
    "matthias-van-woensel": {
      "name": "Matthias Van Woensel",
      "linkedin": "https://www.linkedin.com/in/matthias-van-woensel-267a069"
    },
    "michael-sharp": {
      "name": "Michael Sharp"
    },
    "mupsi": {
      "name": "Marine Gandy"
    },
    "natalie-harper": {
      "name": "Natalie Harper"
    },
    "ngommenginger": {
      "name": "Nicolas Gommenginger",
      "linkedin": "https://www.linkedin.com/in/nicolas-gommenginger"
    },
    "nicholas-bennison": {
      "name": "Nicholas Bennison"
    },
    "nicholas-vahalik": {
      "name": "Nicholas Vahalik"
    },
    "nick-hardiman": {
      "name": "Nick Hardiman"
    },
    "nickanderegg": {
      "name": "Nickanderegg"
    },
    "nicolas-grekas": {
      "name": "Nicolas Grekas",
      "github": "nicolas-grekas",
      "linkedin": "https://www.linkedin.com/in/nicolasgrekas/"
    },
    "niti-malwade": {
      "name": "Niti Malwade"
    },
    "opensocialteam": {
      "name": "Opensocialteam"
    },
    "ori-pekelman": {
      "name": "Ori Pekelman"
    },
    "otavio-santana": {
      "name": "Otavio Santana"
    },
    "palwandi": {
      "name": "Pawan Alwandi",
      "github": "pawpy",
      "linkedin": "https://www.linkedin.com/in/pawanalwandi"
    },
    "patrick-boest": {
      "name": "Patrick Boest"
    },
    "patrick-dawkins": {
      "name": "Patrick Dawkins",
      "github": "pjcdawkins",
      "linkedin": "https://www.linkedin.com/in/patrickdawkins"
    },
    "patrick-klima": {
      "name": "Patrick Klima"
    },
    "pjcdawkins": {
      "name": "Pjcdawkins"
    },
    "prineet-kaurbhurji": {
      "name": "Prineet Kaurbhurji"
    },
    "quentin-sinig": {
      "name": "Quentin Sinig"
    },
    "ralt": {
      "name": "Florian Margaine",
      "github": "ralt",
      "linkedin": "https://www.linkedin.com/in/florian-margaine-43971136"
    },
    "ramanathanramakrishnamurthy": {
      "name": "Ramanathanramakrishnamurthy"
    },
    "remi-lejeune": {
      "name": "Rémi Lejeune"
    },
    "ribel": {
      "name": "Taras Kruts"
    },
    "robert-douglass": {
      "name": "Robert Douglass"
    },
    "rudy-weber": {
      "name": "Rudy Weber"
    },
    "ryan-hicks": {
      "name": "Ryan Hicks"
    },
    "sabri-helal": {
      "name": "Sabri Helal"
    },
    "savannah-bergeron": {
      "name": "Savannah Bergeron"
    },
    "shannon-vettes": {
      "name": "Shannon Vettes"
    },
    "shawn-ogasawara": {
      "name": "Shawn Ogasawara",
      "linkedin": "https://www.linkedin.com/in/shawn-ogasawara-83a9a0/"
    },
    "shawna-spoor": {
      "name": "Shawna Spoor"
    },
    "shedrack-akintayo": {
      "name": "Shedrack Akintayo"
    },
    "simon-ruggier": {
      "name": "Simon Ruggier"
    },
    "sophie-van-der-kindere": {
      "name": "Sophie Van Der Kindere"
    },
    "stefanos-thampis": {
      "name": "Stefanos Thampis"
    },
    "stephen-weinberg": {
      "name": "Stephen Weinberg"
    },
    "sukhman-virk": {
      "name": "Sukhman Virk"
    },
    "sumaira-nazir": {
      "name": "Sumaira Nazir"
    },
    "sumer": {
      "name": "Sümer Cip"
    },
    "syed-raza": {
      "name": "Syed Raza"
    },
    "tamara-bacchia": {
      "name": "Tamara Bacchia"
    },
    "tara-arnold": {
      "name": "Tara Arnold"
    },
    "theosakamg": {
      "name": "Mickael Gaillard",
      "github": "theosakamg"
    },
    "thomasdiluccio": {
      "name": "Thomas di Luccio"
    },
    "tim-anderson": {
      "name": "Tim Anderson"
    },
    "tom-helmer-hansen": {
      "name": "Tom Helmer Hansen"
    },
    "tylermills": {
      "name": "Tyler Mills"
    },
    "upsun": {
      "name": "Upsun"
    },
    "veronika-tolkachova": {
      "name": "Veronika Tolkachova",
      "linkedin": "https://www.linkedin.com/in/veronika-tolkachova-169167a2"
    },
    "vince-parker": {
      "name": "Vince Parker"
    },
    "vinnie-russo": {
      "name": "Vincenzo Russo"
    },
    "vrobert78": {
      "name": "Vincent Robert",
      "github": "vrobert78",
      "linkedin": "https://www.linkedin.com/in/vincent-robert-498a883"
    },
    "yuriy-babenko": {
      "name": "Yuriy Babenko"
    },
    "yuriy-gerasimov": {
      "name": "Yuriy Gerasimov"
    }
  };
  return <div className="post-meta">
      {(authors.length > 0 || formattedDate) && <div className="post-meta-info">
          {authors.length > 0 && <div className="post-meta-authors">
              {authors.map(slug => {
    const {name, url, avatarUrl} = resolveAuthor(slug);
    const inner = <>
                    {avatarUrl && <img src={avatarUrl} alt={name} className="post-meta-avatar" />}
                    <span className="post-meta-author-name">{name}</span>
                  </>;
    return url ? <a key={slug} href={url} target="_blank" rel="noopener noreferrer" className="post-meta-author">
                    {inner}
                  </a> : <span key={slug} className="post-meta-author">{inner}</span>;
  })}
            </div>}
          {authors.length > 0 && formattedDate && <span className="post-meta-separator" aria-hidden="true">·</span>}
          {formattedDate && <span className="post-meta-date">{formattedDate}</span>}
        </div>}
      {image && <img src={image} alt="" className="post-meta-image" aria-hidden="true" />}
    </div>;
};

<PostMeta data={{ author: ["shawn-ogasawara"], date: "2026-02-05T10:00:00.000Z", image: "/images/posts/hands-on/unstable-website-use-queues/unstable-website-use-queues.webp" }} />

Your e-commerce site calls an ERP (Enterprise Resource Planning system) to record orders. The ERP is slow today. Users are waiting 8 seconds for checkout to complete. Some of them give up. Others see 502 errors because your PHP-FPM workers are all stuck waiting on that ERP.

You scale up resources. It helps a little. The 502s come back when traffic increases.

The problem isn't your infrastructure. It's that your users are waiting for something they don't need to wait for.

## Keep your responses fast

Here's the pattern we see in support tickets constantly: an application makes an external API call during a user request, and that call is slow. The user waits. The connection stays open. Resources get tied up.

With PHP-FPM, this becomes visible fast. Worker pools are small by design. If each worker is stuck waiting on an external API for 8 seconds, you run out of workers quickly. New requests have nowhere to go. 502 errors start appearing.

Other stacks handle concurrent connections better. Node.js can juggle thousands of open connections without breaking a sweat. But limits exist everywhere. Your router has a maximum connection count. Linux has file descriptor limits. Push hard enough and you'll hit something.

The real issue isn't which limit you hit. It's that your users are waiting 8 seconds for a checkout page to load. That's a terrible experience regardless of whether your infrastructure can technically handle it.

And it costs you money. E-commerce sites loading in 1 second convert at 2.5x the rate of sites taking 5 seconds, [according to Portent's research](https://portent.com/blog/analytics/research-site-speed-hurting-everyones-revenue.htm). Amazon found that 100ms of latency cost them 1% in sales. Walmart saw a 2% conversion increase for every second shaved off load time.

## Do users actually need to wait?

When your application calls an external API during a request, ask: does the user need that response before they can continue?

For order processing, the answer is usually no.

Think about Amazon. You click "Place order" and immediately see confirmation. But your order hasn't actually been processed yet. It's in a queue. A worker will pick it up, validate payment, check inventory, and eventually send a confirmation email. That email might arrive minutes later.

The user doesn't need to watch your application talk to the ERP in real time. They need to know their order was received. Those are different things.

## Offload to a queue

The fix is straightforward. Instead of calling the external API during the request, push the work to a queue and return immediately:

```mermaid theme={null}
graph LR
    USER[User Request] --> APP[Application]
    APP --> QUEUE[Message Queue]
    APP --> RESPONSE[Immediate Response]
    QUEUE --> WORKER[Worker]
    WORKER --> ERP[External API]
    WORKER --> EMAIL[Email Confirmation]

    classDef app fill:#D0F302,stroke:#000,stroke-width:2px,color:#000
    classDef queue fill:#6046FF,stroke:#000,stroke-width:2px,color:#fff
    classDef external fill:#B5A8FF,stroke:#000,stroke-width:2px,color:#000

    class APP app
    class QUEUE queue
    class WORKER app
    class ERP external
    class EMAIL external
```

Before:

1. User places order
2. Application calls ERP (8 seconds)
3. Application returns confirmation

After:

1. User places order
2. Application pushes message to queue (milliseconds)
3. Application returns "Order received"
4. Worker picks up message
5. Worker calls ERP (8 seconds, but nobody is waiting)
6. Worker sends confirmation email

Your checkout now takes milliseconds. The ERP integration still works, it's just not blocking the user anymore.

RabbitMQ is a popular choice and available as a managed service on Upsun. Redis works too, with its Streams or pub/sub features.

## Workers vs. crons

Once you have a queue, something needs to process it. Two options:

**Workers** run continuously, watching the queue. When a message arrives, they process it immediately. On Upsun, workers get their own containers with dedicated resources. More responsive, but they cost more since they're always running.

**Crons** run on a schedule and share resources with your main application. A cron might check the queue every 5 minutes and process what's there. Cheaper, but you get latency (up to 5 minutes before work starts) and potential resource contention if the processing is heavy.

The choice depends on what you're processing. Order confirmations? Customers expect quick emails, so use workers. Nightly data sync? A cron is fine.

On Upsun, you can also scale worker resources dynamically with the CLI. Some customers use crons to boost worker resources during peak hours and scale them back at night.

## When to use this pattern

This applies when:

* Your application calls external APIs during user requests
* Those calls are slow or unreliable
* Users don't actually need the result before continuing

Common cases:

* **E-commerce → ERP**: Order data syncs, but not during checkout
* **Notifications**: Emails, SMS, push notifications should never block requests
* **Third-party integrations**: Analytics, CRM updates, shipping rate calculations
* **Report generation**: Users can download reports later

If users genuinely need the external API's response before they can proceed, you're stuck waiting on it. But that's less common than you might think.

## The takeaway

Slow external API calls during user requests cause two problems: bad user experience and infrastructure strain. Adding resources helps marginally, but you're treating symptoms.

The fix is to stop making users wait for things they don't need to wait for. Push that work to a queue. Return fast. Process in the background. Send a confirmation when it's done.

Upsun provides [RabbitMQ](https://docs.upsun.com/add-services/rabbitmq.html), [Redis](https://docs.upsun.com/add-services/redis.html), and [workers](https://docs.upsun.com/create-apps/app-reference/single-runtime-image.html#workers) for exactly this pattern.