> ## Documentation Index
> Fetch the complete documentation index at: https://developer.upsun.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Subscribe to an add-on

> Subscribe to add-ons to enhance your user experience.

export const MoreIcon = () => <svg width="24px" height="24px" style={{
  display: 'inline',
  verticalAlign: 'middle'
}}>
    <title id="more-icon">More</title>
    <path d="M12 6.5C12.8284 6.5 13.5 5.82843 13.5 5C13.5 4.17157 12.8284 3.5 12 3.5C11.1716 3.5 10.5 4.17157 10.5 5C10.5 5.82843 11.1716 6.5 12 6.5Z" fill="current"></path>
    <path d="M12 13.5C12.8284 13.5 13.5 12.8284 13.5 12C13.5 11.1716 12.8284 10.5 12 10.5C11.1716 10.5 10.5 11.1716 10.5 12C10.5 12.8284 11.1716 13.5 12 13.5Z" fill="current"></path>
    <path d="M12 20.5C12.8284 20.5 13.5 19.8284 13.5 19C13.5 18.1716 12.8284 17.5 12 17.5C11.1716 17.5 10.5 18.1716 10.5 19C10.5 19.8284 11.1716 20.5 12 20.5Z" fill="current"></path>
  </svg>;

Depending on your needs, you may want to upgrade to the following Upsun add-ons.
You can do so directly from the Console.

## Advanced User Management add-on

### Included features

The Advanced User Management add-on gives you access to the following features:

* [Teams](/docs/administration/teams)
* [MFA enforcement](/docs/administration/security/mfa)
* [Single sign-on (SSO)](/docs/administration/security/sso)

<Info>
  Note that the minimum commitment for this add-on is **30 days** before any changes can be made.
</Info>

### Upgrade to the Advanced User Management add-on

To upgrade to the Advanced User Management add-on, follow these steps:

1. In the Console, navigate to your organization.
2. Open the user menu (your name or profile picture), then select **Billing**.
3. In the **Organization add-ons** section of the **Overview** tab,
   locate the **User management** panel and click **Upgrade**.
4. In the pop-up window, select **Advanced user management** and check the 30-day commitment box.
5. Click **Upgrade**.

After the add-on is added to your organization,
you can remove it from the same location in the **Overview** tab
by clicking **Downgrade**.
Once the minimum 30-day commitment period is over,
the add-on is removed from your organization and you are no longer billed for it.

## Continuous Profiling add-on

### Included features

By default, Upsun offers 15 minutes of continuous profiling per project and for free.
When you upgrade to the continuous profiling add-on,
you get 30 days of continuous profiling per project for a fixed fee.
For more information on incurred costs, see the [Upsun pricing page](https://upsun.com/pricing/).

### Upgrade to the Continuous Profiling add-on

To upgrade to this add-on, follow these steps:

1. In the Console, navigate to your organization.
2. Open the user menu (your name or profile picture), then select **Billing**.
3. In the **Overview** tab, find the project on which you want to activate full continuous profiling.
4. Click **<MoreIcon /> More** next to that project.
5. Click **Project billing**.
6. In the **Project add-ons** section,
   locate the **Continuous profiling** panel and click **Enable**.
7. To confirm, click **Enable**.

## Organization Support add-on

The Upsun Organization Support add-on provides tiered support options tailored to organizational needs. These tiers vary between Standard, Advanced and Premium.

<Tip>
  All organizations are automatically enrolled in the **Standard** support tier. This tier is the default and cannot be removed.
</Tip>

### Available tiers

| Tier                   | Cost (% of Org Spend) | Urgent SLA | High SLA   | Normal SLA | Low SLA    |
| ---------------------- | --------------------- | ---------- | ---------- | ---------- | ---------- |
| **Standard** (Default) | 10%                   | 4h (24/7)  | 24h (24/7) | 48h (24/7) | 72h (24/7) |
| **Advanced**           | 15%                   | 1h (24/7)  | 6h (24/7)  | 12h (24/7) | 24h (24/7) |
| **Premium**            | 19%                   | 30m (24/7) | 3h (24/7)  | 8h (24/7)  | 24h (24/7) |

<Info>
  <h4>Minimum requirements</h4>
  The Advanced and Premium tiers require a 12 month minimum time commitment (MTC).
</Info>

### Upgrade to the Organization Support add-on

To upgrade to either the Advanced or Premium tier, follow these steps:

1. Visit the **Organization Billing Overview** page in Console.
2. Navigate to the **Organization Add-ons** section.
3. Select your desired support tier.
4. Acknowledge and accept the 12 month MTC.
5. Confirm the upgrade. The new support level will be applied, and billing will be adjusted accordingly.

### Spend calculation

The Organization Support add-on fee is calculated as a percentage of your Organization's total recurring spend, including:

* Projects
* Sellables
* User licenses

For more information on incurred costs, see the [Upsun pricing page](https://upsun.com/pricing/).

<Warning>
  <h4>Exclusions</h4>
  One-time charges, taxes, discounts, and the support add-on itself are **not** included in the spend calculation.
</Warning>

### Downgrading tiers

Downgrades are permitted only after the 365 day MTC has been completed. Organizations may:

* Downgrade from Premium to Advanced
* Downgrade from Advanced or Premium to Standard

Downgrades are performed through the Console and take effect based on the Organization's billing cycle.